When a video does not work
First, check a few things. Is it a link to one public video, not a profile or a photo post? Did TikTok refuse the request? Then wait a few minutes and try again. If it still fails, write to us and include:
- the TikTok address you tried;
- the exact error text shown below the link field;
- which phone or computer, and which browser, you used.
Screenshots help too. You can write in simple English, and short messages are fine. Please send one email per problem, so it is easy to follow.
Copyright
To ask us to block a video you own, follow the steps on the DMCA page.
Privacy questions
Want to know what we log about a link? Read the privacy policy, or write to the same address with your question.
What we cannot help with
We have no access to TikTok accounts. For a lost account, a deleted video or a report about another user, contact TikTok directly.
Your safety
We never ask for your TikTok password or for payment. If someone asks for these in our name, it is not us.